Unified Communications (UC) refers to a phone system which integrates (or even “unifies”) multiple communication processes within a company. Technically, your company communicates in several ways viz, phone calls, videoconferencing, instant messaging, email, SMS or fax.
A Unified Communication alternative includes all the ways via which your company communicates and lets them “talk” together so that they can work together in a system – which makes your business much more effective.
With Unified Communications, all your ways of communication are under one roof and they are all about sharing information, helping you to make your business more intelligent and more productive.
Few benefits of UC are improved efficiency, better earning, reduced costs, improved client service.